ZenTii Topup

ZenTii Topup

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Terms and Conditions & Policies

Last Updated: Mar-12, 2026 — 8:38 AM

1. Diamond Purchase Process

Purchase Methods

Diamonds can be purchased through the various payment methods provided on our website. Ensure that you choose the correct payment method and follow the instructions carefully.

Transaction Confirmation

All purchases are final once the payment is confirmed. You will receive a confirmation email or notification within the platform detailing your transaction.

Pricing

All prices are listed in the local currency unless otherwise stated. We reserve the right to change the prices of diamonds at any time without prior notice.

2. Payment Policies

Payment Information

Users must provide accurate and valid payment information when making a purchase. We do not store credit card information on our servers. Payments are processed through secure and certified payment gateways.

Refunds and Chargebacks

All purchases are non-refundable. In case of a dispute or unauthorized transaction, you must contact us immediately. Unauthorized chargebacks may lead to the termination of your account.

Taxes and Fees

You are responsible for any taxes or additional fees imposed by your local government or financial institution.

3. Diamond Delivery and Usage

Delivery Time

Diamonds are typically delivered instantly upon successful payment. However, delivery may take up to 24 hours in rare cases due to technical issues or high transaction volume.

Usage of Diamonds

Once credited, diamonds can be used within the platform as per the available options. Diamonds have no cash value and cannot be exchanged for real currency.

Duplicate Purchases

If upon inspection of the order, it is discovered that multiple units of a single product were sold under a single purchase transaction, the buyer is required to refund the excess quantity to the seller.

Expiration

Diamonds do not expire; however, we reserve the right to impose expiration dates or usage deadlines in the future, which will be communicated to users in advance.

4. User Conduct and Responsibilities

Compliance with Laws

Users must comply with all applicable laws and regulations when using our services. Any illegal activities, including but not limited to fraud or money laundering, will result in immediate account suspension and may be reported to the relevant authorities.

Prohibited Actions

Users are prohibited from reselling diamonds, engaging in fraudulent transactions, or exploiting system vulnerabilities. Any such actions will lead to the termination of your account and possible legal action.

Reporting Issues

Users are encouraged to report any technical issues or suspicious activities to our support team. We will investigate and address such reports promptly.

5. Refund and Cancellation Policy

No Refunds

As stated, all purchases are final, and no refunds will be issued. Users must review their orders carefully before making a payment.

Cancellation of Transactions

Once a purchase is made, it cannot be canceled. Users must ensure they intend to complete the transaction before proceeding with payment.

Disputed Transactions

In case of a dispute, users must contact our support team within 24 hours of the transaction. We will investigate and take appropriate action based on the findings.

6. Limitation of Liability

No Warranty

Our services are provided "as is" without any warranties, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure.

Limitation of Damages

In no event shall we be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services, including but not limited to loss of profits, data, or business opportunities.

Indemnification

Users agree to indemnify and hold us harmless from any claims, damages, or expenses arising from their use of our services, including any violations of these terms and conditions.

7. Changes to Terms and Conditions

Right to Modify

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website.

User Acknowledgment

Continued use of our services after any changes constitutes acceptance of the new terms and conditions. Users are encouraged to review the terms regularly.

Discontinuation of Services

We reserve the right to discontinue any aspect of our services at any time, including the sale of diamonds, without prior notice.

8. Privacy Policy

Data Collection

We collect and store personal information provided by users during registration and transactions. This information is used solely for providing and improving our services.

Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices or content of these services.

9. Governing Law and Dispute Resolution

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered.

Dispute Resolution

Any disputes arising from or relating to these terms and conditions shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration body. The arbitration decision shall be final and binding on both parties.

10. Contact Information

Customer Support

For any questions or concerns regarding these terms and conditions, users can contact our customer support team via the contact details provided on the website.

Business Hours

Our customer support team is available during business hours as listed on the website. Responses to inquiries may take up to 48 hours.

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.